Terms & Conditions

Effective Date: June 10, 2026

These Terms & Conditions (the "Terms" or "Agreement") constitute a legally binding contract between EduConnect4U, a sole proprietorship business operating from Kolkata, West Bengal, India, accessible through edu.cnct@gmail.com (hereinafter referred to as "EduConnect4U", "Proprietary Concern", "we", "us", or "our") and the legal, institutional, corporate, or individual entity accessing, registering, or utilizing the Services defined herein (hereinafter referred to as the "Customer" or "User").

1. Definitions

• "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity.
• "Customer Data" means all electronic data, texts, registers, records, audio, video, images, or software inputs provided, uploaded, or submitted by the Customer or its authorized end-users into the Platform.
• "Documentation" means the official user manuals, system guides, and onboarding specifications published by the Company.
• "Platform" means the proprietary software-as-a-service (SaaS) architectures built, hosted, and provisioned by EduConnect4U, encompassing School ERP systems, Hospital Management Software, Inventory suites, and utility modules hosted at educonnect4u.com.
• "Services" means the cloud-based operational tools, automation suites, SLA-backed systems, and support provisions customized and rendered accessible to the Customer through the Platform.

2. Eligibility & Corporate Authority to Contract

The Services are intended strictly for commercial, corporate, administrative, and institutional deployment. By executing a subscription or creating an account, you represent and warrant that you are at least 18 years of age and possess full legal capacity under Indian law to enter into a contract. If you are executing this Agreement on behalf of a school, college, coaching institute, hospital, clinic, NGO, or commercial enterprise, you explicitly represent and warrant that you possess the necessary corporate, statutory, or organizational authority to bind such legal entity to these Terms. If you do not possess such authority, or if you do not agree to the terms of this Agreement, you must immediately cease all access to the Platform.

3. User Accounts, Credentials & Security

To access the Platform, the Customer must establish an administrative account. The Customer agrees to provide strictly accurate, current, and complete details during enrollment and to promptly maintain and update such info. The Customer is entirely responsible for maintaining the strict confidentiality of all administrative credentials, access keys, and user tokens associated with its environment. The Customer assumes full legal responsibility for all operational activities occurring under its accounts. The Company is not responsible for losses or data leakages arising from compromised passwords or unauthorized internal delegations. The Customer must notify the Company immediately at edu.cnct@gmail.com upon discovering any unauthorized deployment or suspected data breach.

4. Software License, Scope of Use & Strict Restrictions

Subject to the timely payment of applicable subscription fees, the Company grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for its internal administrative operations in accordance with the Documentation. The Customer explicitly agrees that it shall not, and shall not permit any third party to:

• Modify, copy, adapt, create derivative works of, copy layouts, or translate any section of the Platform architecture;
• Reverse engineer, decompile, deconstruct, disassemble, or attempt to discover the underlying source code, algorithms, or visual workflows of the Platform;
• License, sub-license, sell, resell, lease, rent, outsource, or commercially exploit the Platform as a standalone service bureau or separate offering;
• Bypass, disrupt, or attempt to circumvent any digital security measures, authentication keys, or capacity limits embedded within the system;
• Deploy automated bots, spiders, scripts, web scrapers, or high-velocity API calls designed to crawl, extract, index, or strain the infrastructure of the Platform.

5. Acceptable Use Policy

The Customer is entirely responsible for ensuring that all data inputs, transmissions, and operational steps executed on the Platform comply with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and all other applicable laws. The Customer guarantees that it will not store or transmit data that is defamatory, obscene, infringing on third-party intellectual property, or designed to cause malicious operational interference to multi-tenant cloud environments.

6. Intellectual Property Rights & Ownership

As between the parties, EduConnect4U retains all right, title, and interest, including all patent, copyright, trademark, trade secret, and other intellectual property rights, in and to the Platform, the Documentation, the source code, user interfaces, workflows, and any structural adaptations or system configurations engineered during the provision of the Services. No ownership rights are transferred to the Customer under this Agreement. All rights not expressly granted to the Customer are reserved exclusively by the Company.

7. Subscription Terms, Billing, GST & Automated Renewals

The Services are provisioned on a recurring subscription basis (monthly, quarterly, or annually as chosen during checkout). Fees are payable in full, strictly in advance, and are exclusive of applicable Indian taxes. The Customer agrees to pay all applicable Goods and Services Tax (GST) at the prevailing legal rates, which will be appended transparently to our invoices. Subscriptions will automatically renew for identical successive terms unless the Customer deactivates auto-renewal or submits a formal cancellation notice via email to edu.cnct@gmail.com at least seven (7) calendar days prior to the expiration of the current subscription cycle.

7.1 Refund & Cancellation Provisions

Because operational instances, database partitions, integrations, and administrative environments may be established immediately upon payment, subscription fees, integration fees, and setup charges are generally non-refundable. No prorated credits are issued for partial billing periods, unused seats, or inactive modules.

Refund or credit-adjustment requests will be evaluated only for a proven duplicate gateway charge, a continuous platform failure that remains unresolved for thirty (30) consecutive days after formal notice, or failure to deploy a purchased core module that remains unresolved for thirty (30) business days after formal notice.

An eligible request must be sent to edu.cnct@gmail.com within seven (7) calendar days of the disputed transaction with the subject FINANCIAL REFUND REQUEST [Registered Entity Name], relevant transaction identifiers, and supporting diagnostic records. We will issue a decision within ten (10) business days. Approved refunds will be returned to the original payment source within seven (7) to fifteen (15) business days after approval.

8. Service Availability

The Company uses commercially reasonable efforts to keep the Platform available and to communicate planned maintenance where practical. Availability may be affected by maintenance, Force Majeure events, third-party infrastructure, public telecommunications, Customer-managed configurations, or custom integrations. Any service levels specifically agreed in a signed order form or service agreement will apply to that engagement.

9. Suspension & Termination Rights

The Company reserves the right to suspend access to the Platform, upon written notice, in the event that the Customer fails to settle any outstanding subscription invoices within fifteen (15) days of the due date, or if the Customer is found to be violating the Acceptable Use Policy. Either party may terminate this Agreement for cause if the other party materially breaches any term and fails to cure such breach within thirty (30) days of receiving a formal written notice detailing the non-compliance. Upon termination, the license granted herein shall immediately lapse, and the Customer must cease all access to the system dashboards.

10. Education-Specific Compliance Warranties

For Customers operating as schools, colleges, or coaching institutes, the following mandates apply:

• Data Ownership: The educational institution retains exclusive legal title and absolute ownership over all student directories, academic transcripts, financial records, and admission files. EduConnect4U asserts zero ownership or structural claim over student records.
• Data Processor Role: EduConnect4U acts strictly as a technological service provider and data processor, executing data ingestion workflows exclusively under the institutional direction of the school.
• Parental Consent Mandate: The educational institution assumes full legal responsibility as the Data Fiduciary for capturing, verifying, and logging explicit, unambiguous parental or guardian consent before processing data related to minor students, strictly satisfying Section 9 of the DPDP Act, 2023. The school shall defend and hold the Company harmless against any regulatory actions resulting from a failure to secure these legal clearances.

11. Hospital-Specific Compliance Warranties

For Customers operating as hospitals, clinics, or diagnostic centers, the following mandates apply:

• No Healthcare Provision: EduConnect4U is explicitly an administrative software infrastructure platform. The Company does not practice medicine, provide clinical diagnoses, interpret health data, or render medical advice of any nature whatsoever.
• Patient Record Ownership: The medical institution retains absolute legal ownership over all patient records, case sheets, diagnostic logs, and clinical inputs.
• Consent and Medical Compliance: The hospital is entirely responsible for capturing proper patient consent for health data processing and ensuring full compliance with prevailing Indian healthcare regulations and digital health metadata standards. The Company's liability for any clinical errors, system misinterpretations, or malpractice claims originating within the hospital's workflows is strictly limited as detailed under Section 14 of this Agreement.

12. Service Availability Disclaimer & Startup Operational Boundaries

The Platform is engineered on a resilient multi-tenant cloud framework. However, the Customer explicitly acknowledges that EduConnect4U is an early-stage product undergoing continuous lifecycle evolution. The Company provides the Services on an "as is" and "as available" basis. We do not warrant that the Platform will be entirely uninterrupted, free of localized latency, or free from functional bugs. Feature roadmaps, product updates, and upcoming module descriptions on our website represent future developmental targets and do not constitute a binding legal obligation to deliver specific software features.

13. Confidentiality

Each party agrees to maintain the strict confidentiality of all non-public, sensitive business, technical, or financial information disclosed by the other party that is designated as confidential or should reasonably be understood to be confidential given the nature of the information. Confidential Information shall not be disclosed to any third party without prior written consent, except to employees or vetted professional advisors who are bound by matching confidentiality obligations.

14. Limitation of Liability

To the maximum extent permitted by applicable Indian law, the Company's liability under this Agreement is strictly limited as follows:

• Under no circumstances shall either party be liable to the other for any indirect, incidental, special, exemplary, punitive, or consequential damages, including but not limited to loss of revenue, loss of business profits, data corruption, or system downtime, even if advised of the possibility of such damages.
• Standard Liability Cap: The total aggregate financial liability of either party for standard operational defaults or breaches is limited to the cumulative fees paid by the Customer during the twelve (12) month period immediately preceding the initial event giving rise to liability.
• Data Breach Carve-Out: The standard liability cap does not apply to confirmed data-security breaches, intentional statutory violations of the DPDP Act, 2023, or direct failures of data-security commitments under this legal framework.

15. Indemnification

The Customer agrees to indemnify, defend, and hold harmless EduConnect4U, its directors, officers, and engineers from and against any and all direct claims, demands, liabilities, regulatory fines, and legal expenses (including reasonable attorney fees) arising directly out of: (i) the Customer's breach of any statutory warranties, including failure to capture parental or patient consents; (ii) the Customer's violation of the Acceptable Use Policy; or (iii) unauthorized access or misuse of Customer Data caused directly by the negligence or compromised access controls of the Customer's staff.

16. Force Majeure

Neither party shall be liable for any delay or failure to perform its contractual obligations under this Agreement (except for payment obligations) resulting directly from circumstances beyond its reasonable control, including acts of God, governmental mandates, countrywide internet disruptions, massive cyber attacks, fires, strikes, or failures of global cloud hosting providers.

17. Governing Law & Arbitration

This Agreement shall be governed by, interpreted, and construed exclusively in accordance with the substantive laws of the Republic of India. Any dispute, controversy, claim, or difference arising out of or in connection with this Agreement shall first be subjected to mutual good-faith executive consultations for thirty (30) days. If unresolved, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 before a sole arbitrator. If the parties cannot mutually agree on the arbitrator within fifteen (15) calendar days of invocation, either party may apply to the competent jurisdictional court for appointment. The seat and venue shall be Kolkata, West Bengal, India, the proceedings shall be in English, and Kolkata courts shall hold exclusive ancillary jurisdiction.

18. General Provisions

• Severability: If any provision is deemed illegal, invalid, or unenforceable, that provision will be severed and the remaining provisions will continue in full force.
• Entire Agreement: These Terms, together with the applicable order form and incorporated legal documents, form the entire agreement regarding the Platform and replace prior communications or oral representations on the same subject.

19. Contact Information

For all official legal communications, notices of breach, or contract inquiries, please contact the Company Legal Desk at:

• Legal Email Portal: edu.cnct@gmail.com
• Corporate Office Location: Kolkata, West Bengal, India.